Refund policy
We offer a 30-day change of mind return and exchange policy. This policy is in addition to any rights you may have under the Consumer Guarantees Act 1993 or other applicable consumer protection laws.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
Sale items are not eligible for change of mind refunds, returns or exchanges. This does not affect your rights under applicable consumer protection laws if a product is faulty, damaged or not of acceptable quality.
To start a return or exchange, you can contact us at hello@shoplittleluxury.com. If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.
For change of mind returns or exchanges, return shipping costs are the responsibility of the customer.
You can always contact us for any return or exchange questions at hello@shoplittleluxury.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item is faulty, damaged in transit or you have received the wrong item, please contact us before returning it. Where required by applicable consumer law, Little Luxury Limited will arrange or reimburse reasonable return shipping costs.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shoplittleluxury.com.
European Union — Right of Withdrawal
If you are located in the European Union, you have the right to cancel or return your order within 30 days of receiving your last item, for any reason and without justification. This window extends over weekends and public holidays.
To exercise your right of withdrawal, contact us at hello@shoplittleluxury.com before the 30-day period expires. Once your return is accepted, we'll send you instructions on how to proceed.
Items must be unused, unworn, with tags attached, and in their original packaging. Return shipping is at the buyer's expense.
Please note: the right of withdrawal applies regardless of whether your item was purchased at full price or on sale.
You may also cancel your order at any time before it has been fulfilled by contacting us at hello@shoplittleluxury.com.
Once we've received and inspected your return, we'll notify you of approval and process your refund to your original payment method within 10 business days.
New Zealand Consumer Rights
Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other mandatory consumer protection laws that apply to your purchase.